Good customer service with Thanksgiving sales deal. I love it.
I did a lap around the store and was finally greeted by a sales associate when I made it around to women's. I had stopped in camping and footwear. She was only interested in telling me about a program where I could pay $20 and become a member and get certain deals. Before I walked away she handed me a card with the program info and her name, to turn in at the check out if I decided to join.
What a great store; very clean!!! Also, they have a great selection, and they even carry stock off-season, so that you can buy your kayak in the Fall if you want :-)
Really impressed with this location. I was not in the mood to shop, but will be going on a hiking/canoeing trip soon and needed a new backpack. And I wanted to take advantage of a 20% coupon expiring that night. Josh and Mandie were both really friendly. They turned my frown upside-down and helped me find the proper backpack for my needs. I left a very happy camper.
Once finished with their conversation, one asked if I needed anything. I asked if they had a certain ski in stock. He had never heard of it, but offered to look online. I, myself have already located a place to buy them online.
I had never visited an REI location before, as I prefer to shop small, local sporting goods shops. I wandered around the cross-country ski area for about 10 minutes and was never greeted or asked if I needed assistance. I did have a question about a pair of skis. (I should note that no area of the store had any more than 3-4 customers in it.)
I work in the customer service industry and I am often surprised when I find that it still exists when I shop with large retails. I'm new to the area but have always loved REI for so many reasons. My first trip to this store the other day was great. I was greeted by staff members when I arrived and informed about a few great sales. I scored some awesome deals on boots and socks for the winter. Looking forward to going back soon.
Overall, a very frustrating trip. Terrible customer service. The one item I had considered purchasing because it was on sale, I put back. I'll pay full price at some place that appreciates their customers. I will not be returning to a REI for any other outdoor needs.
I then made it back to the ski area. Wandered and looked very interested for another 5 minutes. Still no one came to assist me even though I saw at least three associates in the general area. Finally I walked up to two associates who were having a conversation. Instead of greeting me, they continued their conversation.
Rei is a US Bicycle Store based in Maple Grove, Minnesota. Rei is located at 11581 Fountains Drive, The Fountains, Maple Grove, MN 55369, USA.
Please contact with Rei using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Rei opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.