Just called the store in Maple grove Mn and spoke to someone about my bracelet and charm tarnishing and she was very rude!!! She said it's the chemical on your body you are using and somehow it got tarnished.. I asked if I can bring it in and if they could clean it and She said I should of purchased their cleaning solution for $15. I asked if I could use my tarnish solution here at home and she said I'm not sure? It might work but you need to go online and look it up. I said I can't believe it got tarnished so soon since we just bought it and she said Well I can't see it.. Very very rude!!! She seemed like she had no time to talk to me and rushed with me and then said... If you want to just come and we can look at it.... So rude!!!
Never been disappointed in the 5 1/2 years we have had them! They have always gone above and beyond and given us amazing service
We got my engagement ring here, I get they work off commission and everything and they're in sales. We noticed a couple things that were off a month later and when we went back in we told them about our concern and the manager or whoever he was made it sound like it was our mistake. He was very rude about it, whatever we blew it off. While we were waiting to get a response about our concern we had about 6 people come up to us and ask if we needed help within a matter of 5 minutes. They're complete vultures, I understand they're in sales and make commissions but for the love of Pete, give people some breathing room. We are both very turned off from this location and will not be returning unless we absolutely have to. We know there's other locations but whose to say that it's not going to be identical. Neither of us plan on doing business with Jared in the future.
The ring is absolutely stunning, BUT the customer service is terrible! I have had two diamonds fall out within a six month period. I understand this happens, but the customer service that I got while it was being fixed was outrageous and took a bit of the joy out of my engagement. Also, I was told they would get back to me on multiple questions within 48 hours and have still not gotten a reply almost a month later. I love my ring, but because of the customer service I would not recommend getting an engagement ring from here.
Terrible experience. My ring broke for the second time in 5 years (the crown snapped off with my diamond in it) so I requested a new setting. When I called I was told I would get the price we paid to reset it with, no extra. When I got there, after a snooty first sales person, a second salesperson and a manager, I was not allowed to pick something for less than what we originally paid. The whole experience took an hour and a half and I was livid when I left.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Maple Grove, Minnesota. Jared The Galleria Of Jewelry is located at 11905 Elm Creek Blvd N, Maple Grove, MN 55369, USA.
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