I do hope somebody makes this right.
I was really disappointed by my experience here. I walked in to a completely empty store around 5:00pm with not an employee in sight. I waited at least two minutes before somebody came from the back room and apologized - I get it, I worked retail, it happens. He asks me if I want a drink or fries with that - shouldn't he offer a 30c drink for free as an apology? Oh well, it wasn't a big deal I thought, that's okay.
Great burgers, greasy fries, cool atmosphere. However, extremely loud place to have a conversation in.
I get that you want to have fun at work, but first, if you keep somebody waiting, you should make it right. But this whole experience was really annoying and quite frankly really unprofessional. I'm not one to leave a poor review but this experience really stuck out to me, especially because I remembered liking five guys so much in the past, and I was really excited to try it again.
Five Guys should be called Five Guys Fries because they have the best fries in North America, hands down! Their burgers are a nice accompaniment to the fries. Another plus is the vinegar, which is just like you get in British Fish'nChips shops. I like this particular Five Guys because the music is usually really good.
Best burgers I've ever had! I LOVE them! And you just need a small size fry.... You get so many! But leftovers are great too!
Service is always good when I go. Burgers and fries are awesome. My favorite place for a burger and fries.
Then while I'm sitting down, a song one of the employees must have really liked came on, so they turned the volume WAY up in the store with two other customers there. Okay, that's kind of annoying, but they're happy about their music, whatever.
But what really started to grind my gears is that the music went from super loud to quiet to super loud, and whoever was doing it couldn't stop touching the volume knob. I just wanted to enjoy my burger.
Five Guys is a US Meal Takeaway based in Maple Grove, Minnesota. Five Guys is located at 7814 Main St N, Maple Grove, MN 55369, USA.
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